Delete from within the app
The fastest way to delete your account is directly in the Focs Connect app:
- Open the app and sign in to your account.
- Go to Profile by tapping the profile icon in the top right.
- Tap "Delete Account" near the bottom of the profile screen.
- Confirm when prompted. Your account and data are removed immediately.
This cannot be undone. Once deleted, your account and its data cannot be recovered.
Delete by request
If you can't access the app, you can request deletion by email. Send a message from your registered email address to:
info@focsmaldives.com with the subject "Account Deletion Request".
We will verify your identity and process the deletion within 7 business days.
What gets deleted
When your account is deleted, we permanently remove:
- Your profile (name, email, phone number)
- Linked service accounts and addresses
- Your marketplace listings and saved items
- Uploaded receipts and support messages tied to your account
- Push notification tokens for your devices
What may be retained
Some records are kept for a limited time where required by law or to prevent fraud:
| Data | Retention |
|---|---|
| Financial / transaction records | As required by Maldivian law |
| Records needed to resolve disputes or enforce agreements | Until resolved, then deleted |
After the required period, these records are securely deleted.